Careers
Shiver Security Systems, Inc. dba Sonitrol of SW Ohio offers the most unique, comprehensive electronic security protection available today. Our integrated service includes verified audio detection, access control, video surveillance, fire and perimeter detection and verification, low false alarms and the highest apprehension rate in the industry.
At Shiver Security Systems, we work to build relationships for life by exceeding expectations. That’s our mission statement and we stand by it. Our highly trained professionals offer the best customer service possible. Our confidence in our systems and the people behind them is backed by a commitment to service that includes a satisfaction guarantee, service guarantee and a false alarm guarantee.
Current Opportunities
Central Station Dispatcher
The ideal candidate should have experience in a call center environment, with excellent customer service skills. She/he adjusts well to a fast-paced environment where energy, enthusiasm, multi-tasking and professionalism are required.
The candidate must work independently and have a very good attention to detail. She/he must have strong communication skills and be familiar with shift work. We are looking to hire candidates who are fully fluent in English, both oral and written.
We have the following positions available:
- Second shift position (Thursday to Monday, 3:00 pm to 11:00 pm). Weekends and holidays required.
- Variable shift position (shifts vary week to week). Weekends and holidays required.
Duties Include:
- Handling incoming phone calls regarding customer accounts and account changes.
- Making outbound calls if an alarm event is triggered.
- Working well with team members and customers.
- Monitoring alarm systems through computer software and audio surveillance systems.
- Maintaining call center database by entering information.
Skills/Qualifications:
- Call Center Experience STRONGLY preferred.
- Customer Service experience required.
- Solid work history required.
- Strong Phone Skills and Verbal Communication
- Ability to work in a fast-paced environment.
Technician
The ideal candidate must have experience installing and/or servicing intrusion, fire, CCTV or access control system along with excellent customer service skills. The candidate must work independently and have a very good attention to detail. She/he must have strong communication skills. Our technicians participate in our “on-call” program where they are on-call once every 5-7 weeks in the evenings.
Duties Include:
- Installing and/or servicing intrusion, fire, CCTV and/or access control systems.
- Working well with team members and customers.
Skills/Qualifications:
- Installation/service experience required.
- Customer Service experience required.
- Solid work history required.
- Strong Verbal Communication
- Ability to work independently.
